Privacy Policy
Version 1.1 — August 6, 2025
This Privacy Policy explains how Boundless91 Inc., the owner and operator of Convo.diy (“we,” “us,” or “our”), collects, uses, and protects your information when you use our services. Convo is a product operated by Boundless91 Inc., located at 30 Oakwood Avenue, Norwalk, CT 06850, United States. By using Convo.diy, you agree to the terms outlined in this Privacy Policy.
Scope and Applicability
This Privacy Policy applies to all users of Convo.diy worldwide. We operate globally and process information from users in all countries, in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where relevant.
Information We Collect
We may collect the following types of information:
Account Information: Email address (collected during registration).
Usage Data: IP address, browser type, device information, and access logs (for security purposes).
Project Data: Agent runs, LLM inputs, LLM outputs, and any content you choose to store.
Payment Information: Not collected directly; handled by our payment provider.
How We Collect Information
We collect information in the following ways:
Directly from you: When you register for an account.
Automatically: Through cookies, analytics, and server logs.
Analytics Tools: Google Analytics, Meta Pixel, Reddit Pixel, Hotjar, and similar tools.
How We Use Information
We use your information for the following purposes:
To provide and maintain our services.
To enhance security and prevent abuse.
To monitor, analyze, and improve platform performance.
To store project data as part of our core product functionality (without linking it to identifiable individuals).
To send marketing or promotional communications only if you have opted in.
Sharing of Information
We do not sell, rent, or trade your personal or project data.
We do not share your information with third parties, except as required for:
Payment processing
Hosting infrastructure
Analytics services
Data Retention
Data is retained while your account is active.
Upon account deletion or a deletion request, we remove your data within 6 months to 1 year.
Retention may be extended only for security, fraud prevention, or legal compliance.
Security Measures
Encryption is used in transit and at rest.
Access to personal and project data is restricted to authorized staff.
We take reasonable measures to protect against unauthorized access or disclosure.
International Data Transfers
Data may be stored or processed in multiple countries.
We follow applicable data protection laws, including GDPR, when transferring information internationally.
Cookies and Tracking Technologies
We use cookies for authentication, analytics, and marketing.
By using Convo.diy, you consent to our use of cookies.
We do not currently offer an opt‑out for non‑essential cookies.
Your Rights
You may request:
Access to your personal data.
Correction of inaccurate data.
Deletion of your personal data.
If you are a resident of the EEA or California, you have additional rights under GDPR and CCPA.
Contact Information
For privacy‑related questions or requests, contact us at:
Email: support@convo.diy
Mailing Address: Boundless91 Inc., 30 Oakwood Avenue, Norwalk, CT 06850, United States
